Asking Questions to J.B. Hunt: Who Carriers Can Call To Get the Answers They Need

December 7, 2017 Comments Off on Asking Questions to J.B. Hunt: Who Carriers Can Call To Get the Answers They Need

J.B. Hunt appreciates the service provided by contract carriers and we hope that it’s a good experience doing business with J.B. Hunt. However, we understand that trying to ask a question may sometimes seem like a daunting task. With multiple departments, phone numbers and email addresses, getting to the correct person to answer your question or help address your issue may be confusing. Use the list below to help navigate to the correct department within J.B. Hunt to help with common questions:

  1. Becoming a carrier/updating existing carrier information

    Department:   Carrier Relations
    Online Resources: http://www.jbhunt.com/opportunities/carriers/
    Email:  carrier_relations@jbhunt.com
    Phone: 1-800-423-6892

  2. Payment Questions

    Department:   Carrier Support
    Online Resources:   Log in to Carrier 360 to see your payment status
    Email:   carrier.support@jbhunt.com
    Phone:  1-877-977-7427

  3. Detention Reporting

    Department:    Carrier Support
    Online Resources:  Perform check calls in Carrier 360
    Email:  carrier.detention@jbhunt.com
    Phone: 1- 877-977-7427

  4. Lumper Service Payment

    Department:   Freight Handling
    Phone:  1-800-UNLOAD1 (800-865-6231)
    Read our blog post for specific procedures.

  5. Carrier 360 Technical Support

    Department:  Carrier 360 Support Team
    Desktop computer support: 360CarrierSupport@jbhhunt.com or 844-252-1793
    Mobile device support:  360MobileSupport@jbhunt.com or 844-252-1764

  6. Claims Handling

    Department:   Carrier Support
    Phone:  1-877-977-7427

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